River Ray Estates Resort

RiverRayEstatesSwimming
Star Rates: 3 stars.
Room Rates: US$ 160 – US$ 380.
Address: Phuoc thuan Town., Xuyen Moc Dist , Ba Ria – Vung Tau, Vietnam.
Eco-resort 120 km is away from Sai Gon (30 minutes from Vung Tau’s hydrofoil – Wharf). beautifully located on top of the Dune over looked China Sea on one side and River Ray with mangrove forest on the other side, pristine beach, turquoise blue water, golden sand, peaceful ambience and much more…

 

Reviewed by bekiwiseri @webtretho.com (http://www.webtretho.com/forum/f207/du-lich-vung-tau-116747/index85.html)

Vietnam National Day holiday 2 Sept. 2010, my family has 10 persons and we go vacationing at the River Ray Resort (Song Ray) Long Hai. I rent a beachfront villa for 10 people 390usd/day price.

I would list what is good and what is not for your reference.

Pros:

  • Widely Villa 4 bedrooms, a living room, kitchen.
  • Very quiet, suitable for resort.
  • Have both sea and river view.

Cons:

1. Amenities, facilities:

  • At the 8 people in 4 bedrooms, while two people to lie on the couch outside (mosquito bites)
  • Lack of equipment: telephone, hair dryer, razors..
  • Just a bed and bedroom closet, plus nothing.
  • The master bedroom bathroom with stagnant water, water does not escape.
  • The pool is too shallow (about 0.8m) could not swimming, viscous pale ceramic tile are not cleaned for a long time (i should not dare to swim).

2. Attitude of service:

  • I can not imagine service attitude is so poor, especially the receptionist her name Tam. When I complained that the website has stated 4 bedrooms for 10 people, I just think there will be 2 double rooms + 2 rooms 3, so why now two people have to sleep on the couch. She said “why not question before booking? If I want to add two beds in the room fee must be paid extra bed !!!”
  • 12h.00 noon the next day at check out, she automatically send people to check the rooms without prior notice. Extremely rude to customers.
  • Also a person in my family also got insect bites, blisters and very itchy red pimples are larger than mosquito bites, has yet to end.

Never return!

Respond from the manager of the resort:

Dear Ms. H.T. M and Families,

Do not know if this is not your name, I guess just email address. Anyway, I am also grateful for comments and words of your complaint on this website. So that we will see what is lacking and correct customer service staff.

Our first Board of Directors Ray River Resort very sorry you and your family because our staff was not attentive service and create all the comfort for your family during a break here!

Through this we recorded completely serious criticism of her and decided the dismissal of her mind because there is no polite attitude when serving customers. We have also been disciplined housekeeping staff did not care and comfort to create all conditions for her family while here!

We are very sorry for the last time, the Board of Directors meets three people are going abroad should not be closely managed all activities and arbitrary attitude of the staff!

We wish you and your family, please forgive this mistake and please delete that comment after seeing that we really have improved. But she said that “one does not go back anymore,” then how can we know the correct words for us after her comments! Therefore hope that you posted this in a short time only, as it is a warning to us. We will be grateful!

Wish you and your family are always fun and meet lots of healthy good luck, success in life!

On behalf of the Chief Executive,

Tran Minh Khoi (currently overseas)

Receptive attitude of this review was praiseworthy, hopefully resort is increasingly better service.

 

River Ray Estates RestaurantRiver Ray Estates Restaurant outdoor

River Ray Estates Room Bed

 

 

 

 

 

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